Refund & Cancellation Policy

Last updated: 5 October 2026

ChaloGarba is free to use. The only payments we take are voluntary support payments ("shagun") that help keep the app running.

What a support payment is

It's a one-time voluntary contribution, not a purchase of goods or a ticket to any event.
Every amount shown includes 18% GST where applicable.
In return you get digital recognition only: a supporter badge, a share card and a place on the supporter wall. These are credited to your profile within minutes of a successful payment.
No physical goods are shipped.

Refunds

Support payments aren't refundable, except in these cases:

Duplicate payment: you were charged more than once for the same contribution.
Failed transaction: money left your account but the payment shows as failed, or no badge was credited.
Unauthorised payment: a payment made without your permission.

To request a refund, email hello@chalogarba.app within 7 days of the payment. Include the Razorpay payment ID (it's on your receipt) and the reason. Approved refunds go back to the original payment method within 5–7 business days. Your bank may take a few more days to show it. Supporter badges linked to a refunded payment are removed.

Cancellation

Support payments are one-time. There are no subscriptions or recurring charges, so there's nothing to cancel. If you closed the payment window before it finished, no money was taken. If money was taken anyway, see Failed transaction above.

Contact

[Operator legal name] · [Registered address, City, State, PIN] · [+91 phone number] · hello@chalogarba.app